Frequently Asked Questions
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Q: I filled out the intake form... Now What?
A:
After you fill out our intake form, we will send you more information about our services and pricing packages. Once you select a package (or combination of package + services) we can prepare an invoice. We will also share our Master Menu and required timelines.
Once the 50% deposit is received, your event is confirmed and we will send you an email with next steps: we start on staffing your event by posting to our team, your custom menu design (if applicable), and your itemized shopping list. That list will cover all required ingredients for menu drinks, any special requests (think mocktails or your favorite drinks that didn’t make the menu), cups, ice and garnishes. This is sent 10-14 days in advance of your event date, unless we are at high volume, then the list may not come until 5-7 days in advance. Signature Packages only already include the menu and shopping lists.
If you have not submitted a deposit, your event is not confirmed on our calendar and can be considered late even if your inquiry was weeks or months in advance. Deposits allow us to begin the necessary work your project needs.
What is Included? What isn't?
We charge an extra hour for setup and break down. It covers 30 minutes prior to your event and 30 minutes after. If your bar staff is not on site setting up at least 30 minutes before start time, you will receive a 50% hourly credit back. Please also note bar staff may arrive up to 1 hour early, but no later than 30 minutes before event start time.
The best way to determine what is included in your package is to look at our pricing sheet and what is reflected on your invoice at a cost. Unless you have selected Platinum or Premium Packages, OR added ice separately it is NOT automatically included. Please click here to view our full pricing sheet!
Q: What about the alcohol? Do you guys bring that?
A: No. (That is the short answer.) The long answer: Legally, our business is not permitted to sell or wholesale alcohol to our clients; Modified Mixology LLC is not a caterer, we are a mobile bartending service only. We do not carry a liquor license, as one is not required under state law, nor permissible to be granted, given the nature of our business. We serve alcohol only, we do not sell alcohol and we would never purchase alcohol for any event.
(Please note picking up alcohol that is already paid for, assisting with delivery, and ensuring safe, professional service of alcohol is what we DO offer.)
There are too many drink options! How can I choose? Will you help?
A: You are the master of your own drink menu! This is your custom, designed visual that our team will display in menu stands and laminate for you to keep. Think of Signature Drinks as specialty, not-your-average, modified bar classics — Pomegranate Whiskey Sour, Watermelon & Mint Sparkling Margarita, Black-beery Whiskey Smash, etc. You may want to limit your options by thinking of the following questions: What are my favorites? What about my guests? Do I want to offer both light and dark spirits? How many drinks should I offer? Can my drink colors match my event’s color scheme? Do I want many overlapping ingredients (and cut down on shopping) or do I want to offer the widest variety possible?
And yes, you can change the names of your drink options!
My event date is approaching. What should I expect next?
Assuming your deposit is paid, your event is confirmed, here are the following things to expect:
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Your event will be appropriately staffed and you will be introduced to your bartender
Your custom drink menu will be shared with you after making your menu selections
Your itemized shopping list will be shared at least 2 weeks before your event date
The menu will be printed 3 days before your event; any changes within 5 days of the event date will incur a rush fee.
The week of your event you will receive a recap email with all the key details reiterated: Location, What Time, Supplies being provided, etc.
After the event, we will send a thank you and any final remaining invoice balance. We hope that you will leave a review and save $$ off your next event with us!
I booked your services, but now there has been a change in plans. What are my options?
If the event is going to be rescheduled...
Deposits are typically non-refundable. But you can transfer your deposit to the new date with no additional fee.
If the event is completely canceled, and you paid in full
The deposit (50%) is still non-refundable, however the remaining 50% balance that was paid in full can be refunded back to your original payment method.
If the event is completely canceled, and you paid a 50% deposit
